Ensuring One-Click Complaint and Redressal Service, Guhaar App Revolutionizes Governance In Bastar, Chattisgarh

In a significant step towards efficient governance and citizen empowerment, the Bastar District of Chhattisgarh introduced the “Guhar App” an innovative Android-based application, built on digital ledger technology, that has transformed the way grievances are reported and addressed in the region.

With its user-friendly interface and cutting-edge features, the Guhar App has revolutionized the complaint and redressal system, enabling millions of residents in 112 villages to lodge complaints effortlessly from the comfort of their own homes.

“Through this application, we are trying to bridge the gap between the common citizen and the administration. In the coming time, we will put all complaints which come to us through various portals or departments under one umbrella,” said collector Bastar, Rajat Bansal.

The Guhaar App offers a range of features designed to enhance the complaint and redressal process in Bastar, Chhattisgarh. Built on digital ledger technology, the app enables peer-to-peer connectivity with a secure database, ensuring the privacy and integrity of user data. It is an Android-based application that is compatible with various Android devices, making it accessible to a wide range of users. With GPS-enabled functionality, the app allows users to track their location, providing accurate information for efficient complaint handling.

“Guhaar is a strong public grievance redressal system launched by the district administration. It empowers local tribals to file a complaint, which is now at their fingertip,” said Abinash Misra, a probationary Indian Administrative Service (IAS) officer posted in Bastar district.

The application further facilitates local tribes in registering complaints using text or voice messages in their native languages. These messages are automatically translated into an official language before being delivered to the inbox of a government official in the Bastar region. This ensures that language barriers do not hinder the process of lodging complaints and enables effective communication between citizens and authorities.

Key Features Of The Guhaar App

• The Complaints Management Dashboard is a key feature of the Guhaar App, providing a centralized platform for tracking and resolving complaints.
• The dashboard ensures transparency, accountability, and efficient management of grievances.
• The app follows a modern e-Governance model, offering a one-click complaint and redressal service for citizens.
• With the app, individuals can conveniently file complaints without the need for physical visits to government offices.
• The app holds personnel accountable for timely complaint resolution and expedites the process.
• The feature brings transparency and eliminates the stagnation of complaints in files for years.

Application Impact And Social Change

The impact of the Guhaar App has been significant in empowering the local population of Bastar ensuring-

• Seamless Complaint Lodging: The Guhaar App has empowered over 112 villages in Bastar by providing a hassle-free system for lodging complaints. People can conveniently lodge complaints from their homes, saving travel time and reducing associated costs.
• Amplifying Voices: The app has given millions of individuals of all age groups a fear-free platform to voice their concerns and register complaints, ensuring that everyone's voice is heard and no one is left unheard.
• Language Bridge: A remarkable impact of the Guhaar App is its ability to bridge the language barrier. It supports local tribes by enabling them to lodge complaints through text or voice messages in their own languages. These messages are automatically translated into an official language, facilitating effective communication between citizens and government officials within the region.

In addition, the Guhaar App has brought about a revolutionary change in the complaint and redressal system of Bastar, Chhattisgarh. It has empowered the local community, enhanced accessibility to government services, and improved the efficiency of grievance handling.

By utilizing blockchain technology and incorporating user-friendly features, the app has completely transformed the way citizens engage with the government. This transformation has resulted in increased transparency, accountability, and prompt resolution of complaints.

Related Links:

Press Release By Hindustan Times, Guhar Twitter

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